Returns

We want your shopping experience at Kelly Brett to be the absolute best!  If you’re not completely satisfied with your order, we will do everything we can to try and make it better! 

Please look over your order as soon as you get it in your hands.  If you think that you've received a defective item, contact customer service within 3 business days of receipt of your order.  If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

Please see our simple rules and procedures for returns below:

  • Merchandise may be returned for Store Credit within 21 days of the delivery date of your order.
  • Complete the return form included in your package. 
  • All Returned items must remain un-washed, un-worn, and with the original tag in the clothing attached.
  • All CLOSEOUT and/or CLEARANCE items are FINAL and cannot be returned.
  • The customer is responsible for the shipping and handling of the returned item(s).
  • Original shipping fees are non-refundable.
  • Store Credit will be posted to the account provided at checkout. If you checked out as a guest, please create an account so we may post your credit.

Hassle-Free Returns

We know, returns can be a hassle.  We’ve worked really hard to keep the returns process simple so you can stay FABULOUS.  We’ve spelled out the process below so that you’ll know what to expect.

All we need you to do is fill out the return form included with your order and slip it into the package with your original receipt and the item you are returning. We’ll take it from there!  Don’t forget that your original shipping cost is non-refundable.

Once your return is received, our team will put all of your information into the system as quickly as they can!

Exchanges

We have a limited number KBB styles featured on the site and, because of this, we can’t guarantee an exchange.  But don't worry, we feel your pain and love the clothes just as much as you do, and we’ll issue you a store credit as soon as possible!  If the right style is available in the correct size, you can use your store credit to buy it!

Changing or Cancelling Your Order

Sometimes things happen and you need to change or cancel your order.  We totally understand and are here to help, but you must contact us immediately!

Return Address

Kelly Brett Boutique
Att: Returns Dept
231 East 6th Ave 
Tallahassee, Fl 32303