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Return Policy

Here at Kelly Brett Boutique, we know that sometimes it can be tough ordering online as a woman. With that said, we want to make sure our return policy is easy to follow! 
 
 
 *Shipping will not be refunded on any returned item(s) and is the responsibility of the customer, unless we goofed!
 
*Returns are for "Store Credit Only" and must be received within 21 DAYS of you receiving your shipment.

*If you desire to exchange an item, please follow how to "Process an Exchange" below.

 

Please make sure your item(s) are "RECEIVED TO US WITHIN THE ABOVE TIMEFRAME" and kindly include a copy of your packing slip or invoice to insure proper store credit.

 Return Options

*Store Credit

*Exchange

 Excluded Items

*Clearance and/or Sale Rack Items.

*Bandeau Bras/Undergarments/Headwear.

*Jewelry and Gift certificates.

*Merchandise that has been worn/washed, and/or has deodorant/makeup/perfume on.

 Process a Return

1-Log in to your account via the "My Account" tab on the top right of our homepage.

2-View your order using the "Completed Orders" link in the "My Account" menu and click the Return Item(s) button.

3-Please inform us if you desire "Store Credit" or "Exchange" on your Return Request form.

4-Fill out the "Return Request" form and press submit to email to us.

If you used "Guest Checkout", please click here > Contact Us and completely fill-out the form to email us.

Please include your "Name, Phone #, Order #, Item(s) you want to return, along with the reason for your return in the form. 

Ship your item(s) back to us via the most economical shipping method of your choice to the address provided below.

 Process an Exchange

1- Kindly place an Additional Order for the style and size you want.

2- Please fill out the "Contact us" form here > Contact Us to let us know what item(s) you are sending back for an exchange.

3- Ship your item(s) back to us via the most economical shipping method of your choice to the address provided below.

4- Once we receive your exchange item(s), we will inspect and refund to the payment choice made on your corresponding order.

 Kelly Brett Boutique
Att: Returns Dept
231 East 6th Ave
Tallahassee, FL 32303

 Please Inspect Your Order

We kindly ask you to "Contact Us" within 3 days of receiving your order for any damage or vendor defects.

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